Automotive BDC Coordinator/Follow Up

Business Development Center (BDC) Follow Up Representative

The Business Development Center Representative is responsible for following up on all incoming sales leads,  establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers at our locations.

Why VBM Auto Group?

"VBM is a company of people first.  Without our incredible associates, we have nothing.  Watching our people grow and thrive is our family’s greatest accomplishment.  We celebrate milestones in their lives; buying a new home, building a family, or things as simple as getting a new car or going on vacation.   'Why VBM Auto Group!'  We know if you don’t enjoy the work place and the people you work with you won’t stay.  Come be a part of something unique."

Responsibilities

• Following up on inbound  unsold sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to unsold leads
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Former Call Center experience

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays